Can I see a proof?
By default, we do not send proofs. This allows us to ship your order as fast as possible. We're happy to send proofs upon request. Please do so by sending us an email at firstname.lastname@example.org - otherwise, you will NOT receive a proof. If a proof is requested, it will be sent within 1 business day after purchase.
Please be advised that requesting a proof will extend your turnaround time. The turnaround time for your order does not start until we have proof approval.
Do you accept custom orders?
We accept custom orders depending on our current work load. If you have something custom that you would like made, send us an email.
When will my order ship?
We ship fast! Most non-personalized orders are shipped out in 1-2 business days. Most personalized items process within 2-3 business days. However, keep in mind if you place your order on the weekend, a holiday or past 2pm ET, processing time begins the following business day.
How can I track my order?
An email with a tracking number will be emailed to you once your order is shipped. You can also check the status of you order by logging into your account.
When can I expect my order to arrive?
Delivery times are calculated as such: production time + shipping time = delivery time. For example, production time (1-3 business days) + shipping time (2-3 day USPS priority shipping) = 6 business days from the date you ordered for your order to arrive to you.
What do I do if my order is damaged, defective or if products are missing?
All claims for damaged, defective or missing items must be filed with Paper Cute Ink within 3 days of receiving your order. Please email our custom service and attach a photo of the affected product so we can file a claim with USPS and start solving the issue for you.
My item arrived late can I get a refund?
No, we can not guarantee a specific delivery date. Refunds are not issued due to delivery delays.