Shipping & Returns
United States Postal Service (USPS) is our preferred shipping carrier within the US. Orders are shipped via USPS First-Class or USPS Priority Service upon request. When your order is shipped, you will receive an email with your tracking number. Once the package is out of our custody Paper Cute Ink is not responsible for lost packages, delivery delays or damaged goods due to inclement weather, mishandling by carrier, or undeliverable addresses. If you wish to add insurance or signature confirmation to your package please let me know, addition costs apply for these services.
We are responsible for making sure we ship the package within our processing times, but we are unable to guarantee delivery by your event date. It is your responsibility to purchase the items ahead of time. Refunds are not given based on missed event dates. Please note we will try to leave the package at the post office as soon as possible. Leaving your need-by date as a note to us won't expedite the service or the transit times. Holidays are an exception and should expect some delays during those periods.
We ship internationally via USPS Global Priority Mail which can take anywhere from 10 - 21+ business days or more. We cannot be held responsible for package delays due to customs. We cannot accept responsibility for packages getting lost or seized by customs. On international packages, the buyer is responsible for any and all customs fees, duties, taxes, etc. that their country charges.
Due to the nature of these items, refunds cannot be accepted once the first proof is sent or item has been downloaded.
ALL CUSTOM OR PERSONALIZED ITEMS
Custom orders are non refundable. After the proofs have been approved and sent to print, we cannot provide refunds due to errors on approved proofs (e.g. typos). Please make sure to review your proof for spelling, grammar, etc. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.
If there was a customer-approved typo, we cannot provide an exchange or refund, but we do offer a discounted reprint and complimentary rush service. If there is an error with your order that is the result of our mistake, we will gladly reprint and resend your order using the quickest shipping method at no extra charge to you.
Color varies from screen to print and we cannot accept refunds due to color variance.
Paper Cute Ink is unable to issue refunds because the item did not arrive by a specific date. We are not accountable for late delivery due to delays with the shipping company. We are responsible for making sure we ship the package within our processing times, but we are unable to guarantee delivery by your event date. It is your responsibility to purchase the items ahead of time. Refunds are not given based on missed event dates.
Your satisfaction is our #1 goal. We strive to make sure every customer is happy with their order. If you have any concerns with your order once you receive it, please contact us as soon as possible. We are here and always available to help. We will work with you to make it right as much as humanly possible.
If you have any doubts about any of my products, please contact me.